1) Eligibility for Returns & Exchanges

 • You may request a return or exchange within 14 days after the order is delivered.

 • Stamps must be unused and returned in the same condition and original packaging in which they were sold (sheet, booklet, coil, or pack).

 • Stamps must not have been affixed, moistened, cancelled, written on, creased, torn, or used as postage.

 • If stamps have been removed from a sheet, booklet, coil, or pack, the remainder of that item cannot be returned.

 • Items marked as Final Sale, Clearance, Personalized, or Custom-Made cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or materially different from their description.


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2) How to Start a Return or Exchange

 1. Contact us at service@ushotstamps.com with your order number, the item you wish to return or exchange, and the reason for your request.

 2. Wait for our confirmation, return instructions, designated return address, and Return Authorization number before sending the item back.

 3. Pack the item securely, include proof of purchase, and clearly write the Return Authorization number on or inside the parcel.

 4. Ship the item to the return address provided in our confirmation email using a trackable shipping service.

Returns sent without prior authorization, sent to an unauthorized address, or returned without sufficient identifying information may be delayed or refused.


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3) Condition & Inspection

 • All returned items will be inspected after delivery to our designated return address.

 • Items that have been used as postage, removed from their original packaging, damaged after delivery, or otherwise not in their original unused condition may be rejected or may not qualify for a full refund.

 • Approved refunds will be issued only to the original payment method used for the order.

 • Refunds will not be issued before the returned item is received and inspected, unless otherwise required by the applicable payment provider or law.


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4) Refunds

 • Approved refunds will generally be processed within 5–10 business days after the returned item is received and approved.

 • Additional processing time may be required by the customer’s bank, PayPal, card issuer, or other original payment provider.

 • Original outbound shipping charges are non-refundable when the return is based on personal preference, change of mind, or another reason not caused by us.

 • If the return is caused by an incorrect, damaged, defective, or materially misdescribed item, any approved product refund will be issued to the original payment method. Applicable original shipping charges will also be refunded when appropriate.


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5) Exchanges

 • Exchanges are subject to product availability.

 • If the requested replacement is unavailable, we may offer an alternative item or issue an approved refund to the original payment method.

 • For exchanges based on personal preference or change of mind, the customer is responsible for return shipping costs.

 • If the exchange is required because we sent an incorrect, damaged, defective, or materially misdescribed item, we will reimburse the reasonable cost of standard trackable return shipping as described below.


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6) Damaged, Defective, Incorrect, or Misdescribed Items

 • If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact us at service@ushotstamps.com within 14 days after delivery.

 • Please provide your order number and clear photographs or other information showing the reported issue so that we can review the request.

 • After receiving our return authorization and designated return address, the customer may initially pay the cost of standard trackable return shipping.

 • The customer must retain and provide the return tracking number and a valid shipping receipt showing the actual amount paid.

 • After the returned item is delivered to our designated return address and inspected, we will reimburse the actual and reasonable cost of standard trackable return shipping.

 • Return-shipping reimbursement may be issued separately through PayPal, bank transfer, or another payment method agreed upon with the customer.

 • Expedited shipping, overnight shipping, optional insurance, packaging services, and other additional charges will not be reimbursed unless approved by us in writing before the return is shipped.

 • After the return is received and approved, we will send a replacement or issue the applicable refund to the original payment method.


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7) Non-Returnable Items

The following items generally cannot be returned or exchanged:

 • Stamps that have been used, affixed, cancelled, or removed from their original sheet, booklet, coil, or pack;

 • Personalized or customized items;

 • Clearance or Final Sale items;

 • Items returned outside the 14-day return period;

 • Items sent without authorization or to an address not designated by us.

These restrictions do not apply when an item arrives damaged, defective, incorrect, or materially different from its description, subject to our review of the customer’s request and supporting information.


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