1) Processing Time

 • Orders are processed within 1–3 business days.

 • During sales or holidays, processing may take longer.


⸻


2) Shipping Methods & Rates

 • Standard and Express options are available depending on destination.

 • Shipping rates are calculated at checkout.


⸻


3) Delivery Times

We ship from New York. Estimated delivery times after shipment:

  • U.S. East Coast: 3–5 business days
  • U.S. West Coast: 5–7 business days
  • Canada: 3–7 business days
  • UK & EU: 5–10 business days
  • Rest of World: 7–14 business days

Delivery times are estimates and may vary due to customs clearance or carrier delays.


⸻


4) Customs & Duties

 • Customers outside the US are responsible for any applicable import taxes or duties.


⸻


5) Tracking

 • A tracking link will be provided once your order has shipped.

 • You can also check via your U.S. Hot Stamps account or confirmation email.


⸻


6) Lost or Delayed Packages

 • If your order hasn’t arrived within 15 business days, please contact us.

 • We will liaise with the courier to resolve the issue.


⸻